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Complaints Procedure

Service Standards: We aim to provide a high level of service to all customers, but occasionally things can go wrong, when this happens we will do everything we can to put it right.

However if you have a complaint about our service, please contact us first by phone and if after talking to us your are still not happy please write to our customer service at the address shown below.

Should you wish to use an alternative means of communication, we are happy on request to correspond with you by e-mail or Fax. By phone you can contact us by using number 0845 621 0001.

We will attempt to resolve your complaint within 24hours. If this does not happen we will agree next step with you by post, please address your letter to:

Customer Service
AMC Car Hire
The Nova Building,
Herschel Street,
Slough,
SL1 1XS

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